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What happens if I am late for my reservation?


Suggested Arrival Time: Plan to arrive ten minutes prior to your scheduled hot tub reservation to allow ample time for check-in. Regrettably, your service time will be reduced for late arrivals or a lengthy check-in. This allows for the next scheduled reservation to proceed on time. We don't want you to lose out on a single minute of hot tub enjoyment because you are standing in the lobby reading the guidelines or picking out your juice and spa fragrances. If you have a large group, wish to purchase a VIP Membership or buy gift certificates, please allow for additional time.

Late Arrivals: We are unable to hold reservations for more than 10 minutes past your scheduled start time unless the reservation was secured with a credit card. Regrettably, your service time will be reduced for late arrivals or a lengthy check-in. This allows for the next scheduled reservation to proceed on time.