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What is your cancellation policy?

Reservations held with a credit card or Oasis gift certificate:

We have a four-hour cancellation policy. We need to hear from you four hours before the start time of your reservation if you need to make a change or to cancel your reservation. With less than four hours notice, the credit card holding the reservation would be charged or the Oasis gift certificate holding the reservation would be redeemed for payment of the reservation. 24- Hours notice to cancel or change a reservation is required on holidays.

Reservations made within four hours of the start time requested would be considered a final reservation. Regrettably, if your plans change after holding a final reservation, we cannot guarantee that we will be able to change the start time of your reservation. In the event that you are unable to make it in for your final reservation after the reservation has been held for you, the credit card holding the reservation would be charged or the Oasis gift certificate holding the reservation would be redeemed for payment of the reservation. 24- Hours notice to cancel or change a reservation is required on holidays.

Prepaid Reservations:

We have a four-hour cancellation policy. We need to hear from you four hours before the start time of your reservation if you need to make a change or to cancel your reservation. 24- Hours notice to cancel or change a reservation is required on holidays.

When you contact us with a full four hours notice to cancel a pre-paid reservation, you will be refunded in the form of an Oasis gift certificate.
With less than four hours notice, the pre-payment made to hold the reservation would be non-refundable.

Reservations made within four hours of the start time requested would be considered a final reservation. Regrettably, if your plans change after holding a final reservation, we cannot guarantee that we will be able to change the start time of your reservation. In the event that you are unable to make it in for your final reservation after the reservation has been held for you, the the pre-payment made to hold the reservation would be non-refundable. 24- Hours notice to cancel or change a reservation is required on holidays.

All refunds are issued in the form of an Oasis gift certificate when we have received the required cancellation notice
 
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